OHT Holdings Pty Ltd trading as Orange Heavy Towing

Customers wishing to cancel a towing, transport or recovery booking should contact Orange Heavy Towing as soon as possible using the contact details published on its website or provided in their booking confirmation.

Customers should provide their name, booking or job reference, scheduled service details and location where available.

Where a booking is cancelled before dispatch, no cancellation charge will ordinarily apply unless a charge was clearly disclosed, agreed to and is lawful in the circumstances.

Where a vehicle or operator has already been dispatched, arrived at the location or commenced work, a disclosed and agreed call-out, attendance or work charge may apply where lawful. Charges will be assessed according to the booking terms, work performed and applicable law. Undisclosed or arbitrary charges will not automatically be imposed.

If Orange Heavy Towing must cancel a booking, it will notify the customer as soon as reasonably practicable and discuss alternatives where possible. Payments for services not provided will be addressed in accordance with applicable law.

Changes to the service location, vehicle details or scope of work may affect availability or price. Any revised charges will be communicated for agreement where required.

Nothing in this policy excludes or limits rights under the Australian Consumer Law.