OHT Holdings Pty Ltd trading as Orange Heavy Towing

This policy applies to payments for towing, heavy vehicle recovery, vehicle transport, roadside assistance and related services provided by Orange Heavy Towing.

Refunds may be considered for duplicate or incorrect payments, services paid for but not provided, cancellations where a refund is appropriate, or other circumstances requiring a remedy under applicable law.

Where work has already been performed, the amount of any refund will be assessed having regard to the agreed quote, work completed, applicable booking terms and legal obligations.

Customers requesting a refund should contact Orange Heavy Towing using the contact details on its website or invoice, providing their name, job or invoice reference, payment date, amount and reason for the request.

Approved refunds will generally be returned to the original payment method where practicable. The time taken for funds to appear may depend on the payment provider or financial institution.

Nothing in this policy excludes, restricts or modifies rights or remedies available under the Australian Consumer Law or other applicable legislation.